Return and Refund Policy

The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Charnaby Investments Limited, Ipsley Court, Berrington Close, Redditch. B98 0TJ.
  • Goods refer to the credit packs offered for sale on the Service.
  • Orders mean a request by You to purchase Goods from Us.
  • Service refers to the Website.
  • Website refers to Roleplay On Demand, accessible from
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
  • Your Order Cancellation Rights
    You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
    The deadline for cancelling an Order is 14 days from the date on which You purchased the Goods.
    In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email:
  • By visiting this page on our website:
  • We will reimburse You no later than 14 days from the day on which We receive the request for a refund. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
    Conditions for Returns
    In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 14 days
  • The Goods were not used.  In this respect we are referring to the use of any credits from a purchased credit pack.  Part used credit packs are not eligible for a refund under any circumstances.
  • Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
    Contact Us
    If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email:
  • By visiting this page on our website:
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