First Line Manager Negotiation

£250.00

In this exercise, participants engage in a productive dialogue with an individual (played by a role player), with the objective of addressing and resolving a particular issue. Equipped with background information regarding the situation that has prompted the meeting, participants subsequently convene with the individual to collaboratively achieve a mutually agreeable resolution.

Competencies Demonstrated

Decision Making
Persuading and Influencing
Presenting and Communicating Information
Meeting Customer Expectations
753

Time Allocated

Administration
10 minutes
Roleplay Preparation
30 minutes
Roleplay
30 minutes
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