First Line Manager Coaching

This scenario emulates an interactive session where the participant engages with another employee (played by a role player) to achieve a specific objective. Participants are given background information and a designated timeframe to prepare for the meeting. The participant is required to give feedback, conduct a performance review, or offer guidance to the employee.

Competencies Demonstrated

Decision Making
Presenting and Communicating Information
Meeting Customer Expectations
Leadership
Collaboration
Persuading and Negotiating
747

Time Allocated

Administration
10 minutes
Analysis
30 minutes
Roleplay Preparation
30 minutes
Roleplay
20-30 minutes
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